ZENIC BLADES types of goods are exempt from being returned. Goods once used are not eligible for return but may be exchanged depending on circumstances.
As stated in the terms and conditions, no warranties of any kind are being offered, exchange is purely merit based and is determined by the shop owner.
Additional non-returnable items:
- Knuckle Dusters
- Used Tasers
- Any clothing item that has been used
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the courier, instead contact us via whatsapp or email.
There are certain situations where only partial refunds are granted as per case.
Refunds
Refunds will only be offered if product arrives at the destination damaged and if their replacement is not possible. Please refer to the returns section for the procedure.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed. You will be asked to submit a valid bank account, please note that it can take up to 48 hours for payments to clear.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@gerbergear.pk.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.